• Are you insured against accidents?

Yes, we have full public liability insurance - please ask us to see the certificate.

​

• How much room do I need for a pony visit?

Our ponies are used to navigating within a house, moving past furniture and going up and down a few steps with ease. They wear non-slip boots and a tail bag to prevent any toileting accidents. If it is good weather we can also visit you outside. We will discuss entry and exit points and horse trailer parking with you at booking.​​​

​

• How far in advance do I need to book?

The more time that you can give us to prepare, the better. Especially for requests such as birthdays, Valentine's Day, Christmas or other Fancy dress. You are also more likely to get the date and time that you want.

​

• ​What if I need to cancel?

We politely request a minimum of 48hrs notice of a booking cancellation. This is in order to allow us to rebook the slot and ensure the ponies do not travel unnecessarily.

​

• Can I take photos?

Of course! We would also love for you to send us any of your favourite photos of your visit to be included in our Gallery or on our Facebook page.​

​

Can't find the answer you need? Contact us instead